MinutestoSeconds is a dynamic organization specializing in outsourcing services, digital marketing, IT recruitment, and custom IT projects. We partner with SMEs, mid-sized companies, and niche professionals to deliver tailored solutions.

Requirements

ROLE: Trainer

DESIGNATION: Trainer 2

LOCATION: Gurgaon

YEARS OF EXPERIENCE: 3 Yrs

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- Heath care Process Expereince is mandatory

- Key words: Medicine Prior authorization, health care Process

- Senior executive profiles can be shared for PT and QA, they should have total 5 years exp and 3 years in health care and prior authorization (mandatory)

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Role and Key Responsibilities:

 Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations

 Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment

 Prepare and present training materials through classroom learning, hands on

demonstrations, and supporting activities

 Accountable for achieving individual training performance metrics

 Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards

 Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations

 Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients





 May support Instructional Design team in designing and developing training materials for various instructional delivery methods including; computer-based training, interactive, classroom training, and written job aids

 Measure the effectiveness of training programs using various feedback methods – focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation

 Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis

 Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures

Key skills and knowledge:

 Bachelor's Degree in a related field with two to four years of relevant experience preferred

 Proven experience in training methodologies, and soft skills (communication skills, critical thinking, time management, team building, etc.)

 Strong communication skills, both written and verbal

 Proficient in Microsoft Office

 Demonstrated ability to multi-task, prioritize, and meet timelines of deliverables

 Self-starter, sense of urgency, and works well under pressure

 Robust attention to detail

 Sense of professionalism and ability to develop good relationships

 Knowledge and experience in own discipline; still acquiring higher level knowledge and skills

 Analyzes possible solutions using standard procedures and principles

 Builds knowledge of the organization, processes and customers Solves a range of straightforward problems

 Receives a moderate level of guidance and direction

Education-Graduate in Bpharma/Mpharma or any medical degree is mandatory

📌 Trainer (Gurugram)
🏢 Important Group
📍 Gurugram