Cruise Administration Services, Inc. (CASI), a Carnival Cruise Line entity in
the Philippines, is currently looking for Lead, Learning Systems. Only
candidates located in Metro Manila, Philippines to apply.

Job Summary:

The Lead, Learning Systems (CASI) is responsible for providing advanced support,
guidance, and expertise in the management, optimization, and utilization of the
organization's shipboard learning management systems and learning support. This
role acts as the primary resource for complex technical issues, advanced system
administration and support, and ensuring the LMS aligns with the organization's
training and development objectives.

Essential functions:

* Specialist Training and Support Effectiveness: Lead the training, guidance,
and coaching of recent system specialists and serve as senior escalation support
to assist specialists in resolving more complex issues. Oversee and monitor
support workload / volume and specialist resolution efficiency/effectiveness;
ensure workload is properly distributed based on support volume and SLAs vs




other system and project priorities. Audit the execution quality of
specialist investigation, documentation, and resolution of learner issues per
Service Level Agreements (SLAs) and provide feedback.
* General System Administration & Enhancement: Serve as the subject matter
expert on the LMS and support systems for Carnival, staying updated with the
latest features and best practices. Lead the administration of the LMS and
support, including system maintenance, updates, and enhancements in
partnership with stakeholders, vendors, HR and IT Departments. Optimize
system performance and ensure its reliability. Effectively plan and
communicate system updates, upgrades, and integrations in partnership with
stakeholders, vendors, HR, and IT departments. Lead learning systems
projects in collaboration with IT, and other stakeholders to ensure the
project deliverables are met within timelines and/ or budgets. Serve as the
lead

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