Title : Customer Quality Engineer
Location : Mysuru, Karnataka
Employment Type : Full-time
Experience : 4-6 years

Position Overview:
We are seeking a proactive, technically competent Customer Quality Engineer to manage all quality-related interactions with automotive OEMs for C-Electric’s traction motor controller products. This role will serve as the primary interface between customers and internal cross-functional teams for customer complaints, warranty concerns, field issues, and compliance requirements. The ideal candidate should possess strong knowledge of automotive quality systems, solid root cause analysis capability (8D, 5-Why, Fishbone, etc.), and hands-on experience in handling OEM customers.

The position is critical within the Customer Care function, with core responsibility for driving customer satisfaction through timely and structured resolution of product line issues, field complaints, and investigation claims, supported by detailed technical analysis. The role involves collecting and consolidating customer feedback/data, coordinating with Plant Quality and Engineering teams,



and ensuring effective containment, corrective, and preventive actions. End-to-end complaint closure and sustained customer satisfaction will be key performance indicators (KPIs) for this role.

Skill Required:
• Diploma or Bachelor’s or degree in Electronics/Electrical Engineering or equivalent
• Hands-on experience in customer complaint handling.
• Strong knowledge of 8D methodology
• Positive understanding of IATF 16949 / ISO 9001 requirements
• Experience in an automotive electronics manufacturing environment
• Knowledge of EMS processes
• Familiarity with APQP, PPAP, FMEA, Control Plan
• Strong analytical and communication skills
• Structured problem-solving approach
• Strong customer communication skills
• Cross-functional coordination ability
• Result-oriented and deadline-driven

Key Responsibilities:

1. Customer Interface & Complaint Management
• Act as a single point of

📌 Customer Quality Engineer (Mysuru)
🏢 C Electric Automotive Drives
📍 Mysuru