Job Description:

Experience: 3–6 years
Location: Hyderabad
Shift: Rotational | 24×7
Notice Period: Immediate

Key Skills & Experience:
3–6 years of experience in Email Operations, Email Security, Trust & Safety, SOC environments
Strong expertise in spam & abuse mitigation
Hands-on experience with Splunk, SIEM. EDR
Strong understanding of SMTP, SPF, DKIM, and DMARC
Experience managing operations in a 24×7 workplace
Strong analytical, decision-making, and stakeholder-management skills
Experience with Proofpoint and email security workflows is highly desirable

Key Responsibilities:
Oversee daily operations and ensure SLA, productivity, and quality targets are consistently achieved
Monitor and analyze trends in spam,



phishing, spoofing, and email abuse
Drive proactive mitigation strategies and security improvements
Conduct incident reviews, Root Cause Analysis (RCA), and implement corrective/preventive actions
Leverage Splunk to build dashboards, monitor KPIs, and generate actionable insights
Ensure compliance with SPF, DKIM, DMARC and other email security standards
Collaborate with cross-functional teams and multi-vendor partners
Drive continuous improvement, process optimization, and automation

📌 Email Security Agent (Hyderabad)
🏢 Sutherland
📍 Hyderabad