Hello All,

Greetings from ZettaMine

Role: Senior ServiceNow CMDB – Job Description
Location: PAN India
Years of Experience: 8 to 12 years
Notice Period: Immediate Joiners

Detailed JD
Role Summary
We are looking for a Senior ServiceNow CMDB/CSDM/Service Mapping Developer with 8–12 years of experience to design, implement, and improve enterprise Configuration and Service Management capabilities.
The candidate will be responsible for establishing a trusted, scalable, and relationship-rich CMDB aligned with CSDM and capable of supporting ITSM, ITOM, ITAM, AIOps, and downstream AI use cases.
This is a hands-on engineering role requiring robust knowledge of CI modelling, discovery, reconciliation, service mapping, and CMDB data quality.

Key Responsibilities
Design, configure, and enhance ServiceNow CMDB.
Implement and maintain CMDB structures aligned with Common Service Data Model (CSDM).
Design CI class models, attributes, and relationships.
Configure and enhance ServiceNow Discovery.
Develop and maintain Service Mapping for business and application services.




Create and troubleshoot discovery patterns and identification rules.
Configure and optimize Identification and Reconciliation Engine (IRE) rules.
Integrate CMDB data from cloud, infrastructure, monitoring, asset, and external discovery platforms.
Implement Service Graph Connectors and API-based CMDB integrations where appropriate.
Design reconciliation strategies across multiple authoritative data sources.
Identify and remediate:
Duplicate CIs
Stale CIs
Orphan CIs
Missing relationships
Incorrect CI classifications
Data ownership issues
Establish and monitor CMDB Health metrics covering completeness, correctness, and compliance.
Implement data certification and governance processes.
Model relationships between:
Business Services
Application Services
Business Applications
Infrastructure CIs
Cloud resources
Databases
Network components
Owners/support groups
Support ITSM processes by ensuring reliable CI/service rel

📌 ServiceNow Developer (Hyderabad)
🏢 ZettaMine Labs
📍 Hyderabad