This job is with Novartis, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ business community. Please do not contact the recruiter directly. Summary -Explore, develop, implement and evaluate Digital innovation solutions that address customer needs. Co-create with key stakeholders to build partnerships and collaborations. -Leads the delivery of multiple projects across a variety of creative and marketing channels, including print and digital media. Develop and coordinate project plans across the design, development and production stages of a project to support the successful delivery within set KPI's. -Works in collaboration with brand teams, technical teams and all functions to maximize value. -Provides consultancy, advice and assistance on strategy for commercialization of products, and influence marketing/Marketing Sales Operation team through delivery of proven analytics based projects. -Provide analytics support to Novartis internal customers About the Role Key Responsibilities: Support CRM initiatives through business analysis,



requirements management, stakeholder engagement and delivery readiness activities Partner with global business and digital stakeholders to understand strategic priorities, translate complex needs into scalable CRM solutions, and create meaningful value for customers and patients. Shape product excellence by establishing and continuously improving best practices for requirements management, process analysis, backlog governance, and delivery readiness. Drive business value realization by transforming business requirements into transparent user stories, process flows, business rules, acceptance criteria, and outcome-focused documentation. Enable successful product delivery through effective planning, prioritization, dependency management, and close collaboration with cross-functional teams across the organization. Champion stakeholder engagement and alignment by facilitating workshops, fostering shared un

📌 Manager - CRM Product Management & Business Analysis (India)
🏢 Novartis
📍 India