Job Description – Oracle HCM Functional Consultant – Help Desk

Experience: 4–8 Years
Locations: Noida, Pune, Mumbai, Chennai, Bengaluru, Hyderabad, Coimbatore

Role Overview

We are looking for an experienced Oracle HCM Functional Consultant – Help Desk to join our team. The candidate should have strong hands-on experience in the Oracle HCM Help Desk module and must have worked on at least one end-to-end Oracle HCM Help Desk implementation.

Key Responsibilities

Implement and configure Oracle HCM Cloud Help Desk solutions based on business requirements.
Gather requirements, conduct fit-gap analysis, and translate business needs into Oracle HCM solutions.
Configure Help Desk offerings, categories, queues, assignment rules, service requests, and related functionalities.
Work with HR/Business teams to understand and optimize HR service delivery processes.
Support integrations with other Oracle HCM modules and third-party applications.
Prepare functional specifications, configuration documents, test scenarios, and user guides.
Conduct SIT/UAT and support defect resolution.




Provide post-production support and troubleshoot functional issues.
Collaborate with technical teams, business stakeholders, and project teams throughout the implementation lifecycle.

Mandatory Skills

Strong experience in Oracle HCM Cloud – Help Desk.
Minimum 1 end-to-end Oracle HCM Help Desk implementation is mandatory.
Good understanding of Oracle HCM Cloud architecture and HR business processes.
Experience in configuration, testing, and production support.
Good communication and stakeholder management skills.
Ability to work independently and coordinate with cross-functional teams.

Valuable to Have

Knowledge of Core HR, Absence, ORC, Payroll, or other Oracle HCM modules.
Experience with Oracle HCM integrations and reporting.
Knowledge of Oracle HCM REST/SOAP APIs and OTBI/BIP.
Oracle HCM Cloud certification will be an added advantage.

Note: Candidates without hands-on Oracle HCM Help Desk implem

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