Key Responsibilities
1. User Engagement & Support
Support day-to-day communication with NURTURE users, including NRC staff, ICDS functionaries, Public Health functionaries, Nodal Officers, and other programme stakeholders.
Respond to routine queries, provide basic guidance on NURTURE workflows, and follow up with users who require additional support or handholding.
Maintain records of user interactions and escalate unresolved issues to the appropriate internal team.
2. Grievance & Issue Management
Receive, document, and categorize user grievances, technical issues, access issues, and programme-related queries received through calls, WhatsApp, meetings, and trainings.
Provide first-level support, escalate unresolved issues to the relevant team, and follow up until closure.
Maintain updated issue and grievance trackers, including status and resolution.
3. WhatsApp & Digital Communication
Monitor designated NURTURE WhatsApp groups and other communication channels and respond to routine queries using approved guidance.
Circulate programme updates, reminders, instructions,



training information, and system-related communications to relevant users.
Track frequently asked questions and recurring communication requirements and share them with the Community Engagement Manager.
4. Training & Orientation Support
Support the coordination and execution of NURTURE orientation, refresher, and user-support sessions, including participant communication, scheduling, attendance, and logistics.
Assist during training sessions, practical demonstrations, and user handholding, and document questions and feedback raised by participants.
Share training materials and recordings with participants and maintain training-related records.

5. User Communication & IEC Materials
Support the development of straightforward, user-friendly WhatsApp messages, FAQs, user guides, walkthroughs, and other communication materials.
Assist in updating communication materials based on changes to NURTURE workflows and fea

📌 Community Engagement Associate_Nurture (Mumbai)
🏢 Khushi Baby
📍 Mumbai