Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of protected AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.
About the role
We invest heavily in making our products simple to use; we do the same for our team to help them be successful. Our goal is to provide a world class product and support experience to our customers. We are looking for focused individuals who are passionate about working with our customers to not only resolve their issues but committed to their overall success.



You will be responsible for guiding our customers on their path to success with K10. We want you to provide a customer experience that leaves them with a smile, even when things do not go right.
We are now looking for Technical Support Engineer who would be working in 6 PM IST to 3 AM IST shift
What will you do
Effectively work across organizations including engineering, sales, and product management teams
Contribute to technical documentation such Knowledge Base, Best Practices, Blogs, White Papers, etc., based product features, customer issue root cause analysis and internal findings
Enhance customer experience by identifying, recreating, and tracking customers issues for faster and accurate resolution
Enhance product adoption by identifying, logging, and tracking product features and enhancements reported by customers
Participate in weekend and holiday coverage rotation
Ability to manage time efficiently, balancing tasks and priorities
What will you bring

📌 Technical Support Engineer, Kasten (Bengaluru)
🏢 Veeam Software
📍 Bengaluru