About Edmingle

Edmingle is an AI-powered LMS purpose-built for skilled training and skilling businesses. Training institutes, academies, ed-tech companies and enterprises use Edmingle to run their entire training operation — courses and live cohorts, learners, payments, engagement and analytics — on a single platform.

The role

We're looking for a Senior Customer Success Manager to own our key customer relationships.
You'll manage a focused portfolio of our highest-value accounts, working directly with the CEO, and you'll be the single person accountable for how well those customers do on Edmingle — their adoption, their renewals and their growth.

What you'll own

A named portfolio of key accounts, as their single point of accountability at Edmingle
Retention and renewals on that portfolio, including the revenue retention number against it
Relationships with founders, CXOs and business heads — understanding the outcome each customer bought, and making sure they get it
Periodic business reviews that connect platform usage to the customer's own results
Account health:



adoption and engagement signals, and acting on risk early
Escalations on your accounts, end to end, until the customer confirms it's resolved
Upgrade and expansion opportunities, identified from genuine account understanding
Structured customer feedback into our product team
The playbooks for this segment — onboarding, business reviews, health tracking

What you'll bring

4-7 years in B2B SaaS
Experience owning renewals yourself, not supporting someone else's
Confidence in commercial conversations with founders and senior stakeholders
Strong written communication; much of this role is diagnosing and explaining in writing
The instinct to build structure where little exists, and to write it down
Comfort working with your own data across product, billing and support tools
Based in Bengaluru, or willing to relocate

Good to have: experience in ed-tech, LMS or any product sold to operations owners rat

📌 Senior Customer Success Manager (Bengaluru)
🏢 Edmingle
📍 Bengaluru