Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of protected AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.
About the Role
Technical Customer Support is our customers’ “hotline.” This department has revolutionized the way we think about technical support. They face the challenging reality of one-on-one support and leave our customers with a positive impression, providing invaluable feedback to developers and testers
We are now looking for Public Cloud Data Protection Engineer.
Your tasks will include:




Providing technical support and in-depth troubleshooting for Veeam Software’s clients (B2B) via telephone, email, and web conferencing
Acting as a technical focal point in relationships to fellow IT Professionals
Researching and troubleshoot customer problems and inquiries
Updating and work assigned cases in a timely manner
Contributing to documentation to build Veeam’s knowledge base
Work with technical documentation of all customer interactions accurately and within SLA in our CRM tool
Contributin to documentation to build Veeam’s knowledge base
Proactively stay up to date with all the latest technologies concerning Veeam’s products and the underlying technologies
What we expect from you:
Fluent English (reading/writing/speaking).
Previous troubleshooting/administration experience is required
Expertise in the following areas: Microsoft Azure (VMs, blob storage; roles, regions, security groups etc.), Amazon AWS (S3, EC2; roles, regions,

📌 Senior Engineer, Technical Support, Public Cloud (Bengaluru)
🏢 Veeam Software
📍 Bengaluru