Position: Operations Manager / Lead – PAN India Network Strategy & Vendor Operations

Location: Navi Mumbai / Mumbai (Hybrid/Onsite)

Reporting To: DGM / Vice President – Business Operations

Job Purpose
To design, build, and manage a scalable, nationwide network of field verification executives and local agency partners across Tier-1, Tier-2, and Tier-3 cities in India. The primary objective is to build a reliable, rapid-response network capable of conducting in office canine mortality verifications within strict SLA timelines (2–8 hours).

Key Responsibilities
Network Expansion & Strategy: Identify, recruit, and onboard independent field executives, local surveyors, and regional ground partners across all major regions in India to ensure 100% geographic coverage.

Vendor & Executive Onboarding: Negotiate pay-per-incident rates, establish contracts, and ensure background verification (BGV) for all field personnel.

SLA & Field Performance Management: Monitor field executive response times,



tracking dispatch within 2 hours and on-site arrivals within 4–8 hours to meet client SLAs.

Training & SOP Compliance: Conduct regular training on RFID scanner usage, microchip identification, geo-tagged mobile app workflows, and empathetic owner interactions.

Logistics & Inventory Control: Manage the procurement and distribution of universal RFID microchip readers and mobile application credentials across the network.

Quality Assurance & Audit: Review field data submission quality (photos, documents, statements) and perform random quality audits to prevent fraudulent field reports.

Candidate Profile & Qualifications
Education & Technical Skills

Degree: Bachelor's degree in Business Administration, Operations Management, Logistics, Supply Chain, or relevant fields (MBA/Post Graduation is a plus).

Tech Literacy: High proficiency in field-force tracking software, CRM tools, GPS/mobile app management, and Excel dashboarding.

Work Experience

Experience Level: 5 to 8 years of re

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🏢 Narendra Infotech
📍 Mumbai