A Front Office Manager at a luxury, members-only club will be responsible for managing daily operations, supervising staff, ensuring exceptional member experiences, maintaining accurate records, and adhering to established service standards and policies.

Key Responsibilities

1 Supervision and Team Management:
Assist in the training, coaching, and development of front desk staff.
Ensure staff adhere to service standards and policies.
Manage staff schedules /roaster.
Resolve customer complaints and issues.
2 Front Office Operations:
Manage daily front desk operations, including check-ins, check-outs, and handling member inquiries.
Oversee reservations and assignments of club facility.
Maintain accurate records and reports.
Coordinate with other departments, such as housekeeping, sales, and accounting.
3 Member Experience:
Provide exceptional customer service to members, ensuring a positive and memorable experience.
Address and resolve member inquiries and complaints promptly and effectively.
Monitor and maintain a high level of member satisfaction.




4 Administrative Tasks:
Perform administrative duties, such as filing, data entry, and managing correspondence.
Schedule appointments and meetings.
Maintain calendars for senior staff.
5 Financial Performance:
Contribute to financial performance through upselling and revenue generation.
Conduct operational audits.

Attributes of the position / Scope
Prior hospitality experience, preferably in a luxury or member club setting.
Strong customer service and communication skills.
Excellent organizational and time management skills.
Ability to work under pressure and maintain composure in a fast-paced environment.
Knowledge of front office operations and procedures.
Ability to work independently and as part of a team.
Robust problem-solving and conflict resolution skills.

Qualifications
Bachelor's degree in hospitality, hotel management, or a related field.

📌 Front Office Manager (India)
🏢 D'MONDE Members Club
📍 India