Project Role : Solution Architect

Project Role Description : Translate client requirements into differentiated, deliverable solutions using in-depth knowledge of a technology, function, or platform. Collaborate with the Sales Pursuit and Delivery Teams to develop a winnable and deliverable solution that underpins the client value proposition and business case.

Must have skills : ServiceNow IT Service Management (ITSM)

Positive to have skills : NA

Minimum 15 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Job Summary

We are seeking an experienced ServiceNow AI Architect to lead the design, architecture, and implementation of AI-powered solutions on the ServiceNow platform. The ideal candidate will have expertise in ServiceNow AI capabilities, enterprise architecture, workflow automation, and AI governance. This role involves defining AI strategy, integrating AI technologies, and enabling intelligent automation to improve business processes and user experiences.

Key Responsibilities





Define the AI strategy and roadmap for the ServiceNow platform aligned with business objectives.

Design and architect AI-powered solutions using ServiceNow AI capabilities, including:

Now Assist

Predictive Intelligence

Virtual Agent

AI Search

Document Intelligence

Generative AI integrations

Lead end-to-end architecture for AI-enabled workflows across ITSM, ITOM, HRSD, CSM, SPM, and SecOps.

Design integrations between ServiceNow and enterprise AI/LLM platforms (e.g., Azure OpenAI, OpenAI, Google Vertex AI, Amazon Bedrock).

Establish AI governance, security, compliance, and responsible AI best practices.

Collaborate with enterprise architects, business stakeholders, and development teams to define AI use cases and solution designs.

Develop scalable and secure AI architecture patterns for enterprise implementations.

Guide development teams on ServiceNow best practices, performance optimization, and AI solution implementation.

Condu

📌 Solution Architect (Hyderabad)
🏢 Accenture in India
📍 Hyderabad