Experience: 10+ Years

Role Overview:
We are looking for a Service Owner to manage end-to-end service ownership of the REACH program across all relevant Salesforce orgs.
Key Responsibilities:
Manage E2E service ownership across RoW, AU, and CBS orgs.
Monitor production tickets and ensure SLA adherence and timely assignment.
Manage team capacity, ticket volumes, and leave plans for the 2 FTE support team.
Review tickets for accurate information required for future RCA.
Identify service improvement and cost optimization opportunities.
Monitor Salesforce releases and analyze their impact on production orgs.
Maintain required support and service documentation.
Prepare and present monthly service review meetings.
Conduct User Access Reviews every six months.
Ensure adherence to change management and compliance processes.
Manage SAST and Fortify activities with InfoSec teams.
Participate in sprint planning and support build-team activities.
Lead or participate in discussions around backup, archiving, security tools, and POCs.
Support ITS PMs with planning and other required activities.

📌 Salesforce Service Owner (India)
🏢 DataLunix
📍 India