Manage and monitor the entire IT support team.
Handle desktop, laptop, printer, hardware and networking related issues.
Provide in-house technical support to employees and resolve day-to-day IT problems.
Troubleshoot hardware, software, LAN/Wi-Fi, printer and system-related issues.
Monitor IT infrastructure and ensure smooth functioning of all systems.
Guide and supervise team members in resolving technical issues.
Maintain records of IT assets, systems, hardware and peripherals.
Coordinate hardware installation, maintenance and troubleshooting.
Ensure timely resolution of employee IT complaints and technical issues.
Monitor system security, backups and basic network performance.
Coordinate with external vendors/service providers whenever required.
Ensure minimum downtime and smooth day-to-day IT operations.
No regular outside/field work required; the role is primarily in-house.

This job is provided by Shine.com

📌 It Support Manager (Kolkata)
🏢 Success Stories-HR Solutions
📍 Kolkata