Who We Are:

AssetMark is a leading wealth management platform dedicated to empowering financial advisors and the investors they serve. As we continue to expand our global capabilities, we are establishing a Global Capability Center (GCC) in Hyderabad to enhance our operational excellence, strengthen strategic capabilities, and support our long-term growth.

The Incident Manager is responsible for leading the end-to-end lifecycle of major and high-impact incidents to restore service as quickly as possible while minimizing business impact. This role drives structured incident response, coordinates cross-functional teams, ensures clear executive communication, and participates in post-incident reviews to prevent recurrence.

About the Role
The Incident Manager is responsible for leading the end-to-end lifecycle of major and high-impact incidents to restore service as quickly as possible while minimizing business impact. This role drives structured incident response, coordinates cross-functional teams, ensures explicit executive communication,



and participates in post-incident reviews to prevent recurrence.
This role partners closely with SRE, Infrastructure, Product, Engineering, Vendor Partner, and Business teams to minimize customer impact, reduce Mean Time to Restore (MTTR), and strengthen system resilience through data-driven continuous improvement.
The Incident Manager is a high visibility role with executive exposure. This role participates in an on-call rotation and must be available to manage incidents outside normal business hours as required.

The Incident Manager acts as the operational conductor during incidents and as a reliability advocate outside of them.

What You’ll Do
Incident Management
Lead and coordinate Incident bridges, Major Incident bridges, and command centers.
Rapidly assess business impact and determine severity.
Mobilize appropriate product, engineering, vendor partner, and business teams.
Drive service restoration with grace and the appropri

📌 Incident Manager (Hyderabad)
🏢 AssetMark Global Wealth
📍 Hyderabad