About the Job

We are looking for a confident and guest-focused Front Office Supervisor to lead the front desk operations at Minimalist Panjim. You will supervise the Front Office team, ensure smooth day-to-day operations, and create a warm, efficient and memorable guest experience.

The ideal candidate should be comfortable handling guests independently, managing shifts, coordinating with other departments and taking ownership of Front Office operations.

Key Responsibilities

* Supervise and support Front Office Associates during daily operations and shifts.
* Oversee smooth and efficient check-in and check-out procedures.
* Handle guest queries, requests and complaints professionally and ensure timely resolution.
* Manage room assignments, reservations, walk-ins and guest records.
* Coordinate closely with Housekeeping to ensure room readiness and accurate room status.
* Ensure accurate billing, payments, cash handling and shift closing procedures.
* Monitor and maintain Front Office logs, reports and daily operational records.




* Ensure proper handovers between shifts and communicate key guest information.
* Assist in upselling rooms, upgrades and hotel services wherever appropriate.
* Maintain high standards of grooming, communication and guest service within the team.
* Train and guide Front Office Associates on SOPs, PMS usage and guest handling.
* Coordinate with Reservations, Housekeeping, F&B; and other departments for smooth hotel operations.
* Ensure the reception and lobby area remains clean, organised and guest-ready.
* Handle escalated guest concerns and act as the first point of contact when required.
* Ensure compliance with hotel policies, cash-handling procedures and operational standards.

Qualifications & Skills

* Graduate / 12th pass with relevant hospitality experience.
* 1–3 years of experience in Front Office operations, preferably in a hotel or boutique hospitality environment.
* Previous experience in a supervisory or senior Front Off

📌 Front Office Supervisor (Panaji)
🏢 Minimalist Hotels
📍 Panaji