Implementation Specialist
Delivery Operations
Bangalore, Karnataka

A day in the life of this role
At Meritto, Delivery Operations is the backbone of our client success journey. As an Implementation Specialist, you'll ensure that every client's SaaS implementation is executed smoothly, accurately, and with complete ownership.

It's a frontline consulting position, where business understanding meets technology execution. You'll work directly with clients to translate their requirements into live SaaS solutions, thus, ensuring successful adoption, timely delivery, and a robust foundation for long-term client success. Given that our clients operate in the education sector — where admission cycles, exam windows, and enrollment deadlines don't always follow a Monday–Friday calendar — this role calls for flexibility to be available around critical go-lives and peak-season milestones.

This role requires a mix of functional understanding, technical comfort, and communication skills to ensure each implementation is handled with precision and accountability.

Key Responsibilities




Serve as the primary point of contact for clients during the Delivery phase of SaaS implementation.
Understand client requirements and translate them into system configurations within Meritto's platform.
Coordinate with Product, Engineering, and Customer Success teams for setup, testing, and rollout activities.
Ensure all implementation tasks are tracked, updated, and completed as per defined timelines.
Maintain detailed documentation, delivery status reports, and client communication records.
Conduct validation and sanity checks post-deployment to ensure the solution is functioning as intended.
Use Excel / Google Sheets actively for reporting, and maintaining delivery records.
Provide clear updates to internal and external stakeholders throughout the implementation lifecycle.
Manage all tickets and delivery tasks for assigned clientele proactively and without follow-up or reminders, ensuring comple

📌 Implementation Specialist (Bengaluru)
🏢 Meritto
📍 Bengaluru