Role Overview

We are looking for an experienced BMC Remedy professional to lead the development, administration, and integration of the BMC Remedy IT Service Management Suite, with a solid focus on ITSM and associated modules. The candidate will be responsible for meeting customer requirements and driving implementation of additional functionality across the Remedy ITSM landscape.

Responsibilities

Hands-on development and administration of BMC Remedy Helpdesk, Atrium CMDB, ITSM, ARS 8.x/9.x, and ITSM Suite Web Services (SOAP/REST)
Work on Smart IT and Smart Reporting
Write efficient workflows
Perform maintenance across Development, QA, and Production environments
Make configuration and administrative changes, including updates to foundation data, roles, permissions, and CMDB configurations
Develop the CMDB to incorporate Configuration Items (CIs) into the federated BMC Common Data Model, ensuring relationships between CIs are fully mapped
Propose and implement architecture for custom integrations
Diagnose and remediate issues within Remedy ITSM Change and Service Management




Resolve complex issues and implement projects at an advanced technical level
Create/modify ARS objects for enhancements and bug fixes
Provide after-hours and weekend support as needed
Deploy BMC Remedy Asset Management and work with IMAC processes
Integrate Remedy with other applications (e.g., Netcool, CRM, provisioning software) using Web Services and/or AIE
Translate business requirements into technical design documents
Prepare HLD, LLD, use case diagrams, and process documentation
Create process, data, and workflow models, including third-party component integration

Qualifications

B.Tech / B.E / BCA / MCA
Minimum 6+ years of Remedy development experience with large-scale Remedy ITSM environments

Candidate Profile

Strong understanding of BMC Remedy architecture and its components
Good knowledge of the Common Data Model in BMC Atrium CMDB
Solid grounding in ITSM and ITIL processes
Exper

📌 BMC Remedy Developer (Pune)
🏢 Expertrons Delhi
📍 Pune