Department: Product Management / Marketing
Employment Type: Full-time
Experience Level: Associate
Location: Karur (In office)

About the Role
We are looking for a proactive and customer-focused Merchandiser to coordinate product development activities for our clients. The role will act as a key link between customers and internal teams, helping translate client requirements into clear product specifications and ensuring that projects progress smoothly from initial enquiry through development and delivery of Home textile products.
The successful candidate will also support customer service and marketing activities, including responding to client enquiries, preparing product information, tech packs, collecting market feedback, and assisting with marketing initiatives.

Key Responsibilities
Product Development Coordination
Coordinate product development projects for new and existing clients from initial enquiry through sample approval and commercial launch.
Understand client requirements and convert them into clear product briefs for internal teams.




Work closely with product development, production, quality, procurement, and sales teams to ensure timely project completion.
Coordinate product samples, specifications, packaging requirements, and client approvals.
Communicate development progress, technical clarifications, and expected completion dates to clients.
Maintain accurate records of product specifications, sample submissions, approvals, modifications, and project status.
Identify potential delays or issues and escalate them to the appropriate teams for resolution.
Client Relations and Customer Service
Serve as a primary point of contact for assigned clients during the product development process.
Respond professionally and promptly to customer enquiries, requests, complaints, and follow-up actions.
Build positive relationships with clients by providing clear communication and reliable support.
Coordinate internally to resolve customer concerns related to products,

📌 Merchandiser (Karur)
🏢 The Loyal Exports
📍 Karur