Job Purpose
To deliver exceptional customer service by handling inbound and/or outbound
customer interactions, resolving queries efficiently, and ensuring a positive
customer experience while meeting operational and quality standards.
Key Responsibilities
* Handle inbound and outbound customer calls in a professional and courteous
manner.
* Address customer inquiries, complaints, requests, and service-related issues.
Required Qualifications
* Graduate in any discipline (preferred).
Communication Skills
* Excellent verbal and written communication in English.
* Solid listening and probing skills.
* Ability to communicate clearly and confidently with customers.
📌 Executive (Pune)
🏢 EXL
📍 Pune