Job Responsibilities:
Monitor brand mentions, comments, reviews, and conversations across digital platforms.
Track sentiment, trends, queries, and potential reputation risks.
Support day-to-day ORM activities and timely escalations.
Prepare daily, weekly, and monthly ORM reports and dashboards.
Analyse data to identify key trends, consumer insights, and competitor activity.
Maintain trackers and ensure accurate reporting of key metrics.
Coordinate with social media, content, and account teams for timely responses.
Stay updated on social media trends, digital conversations, and analytics tools.

Skills Required:
0–2 years of experience in ORM, social media, analytics, or digital marketing.
Strong communication and research skills.
Good understanding of social media platforms.
Comfortable with Excel/Google Sheets and basic data analysis.
Curious, proactive, and comfortable working in a quick-paced agency environment.

📌 ORM & Analytics Executive (Mumbai)
🏢 TheSmallBigIdea
📍 Mumbai