Why this role matters

As Associate Director – Caregiver Relations, you will help shape a workplace where caregivers feel respected, heard, and supported to do their best work. This is a high-impact leadership prospect for a seasoned ER professional who can influence senior stakeholders, navigate complexity with confidence, and strengthen trust through fair, thoughtful, and consistent practices.

You will combine sound judgment, empathy, and business acumen to support a fast-moving, innovation-led environment—coaching senior leaders and HRBPs on sensitive caregiver matters while helping build proactive, future-ready ER practices across the organization.

In this role, you will define and lead the ER strategy and roadmap to protect the organization, strengthen accountability, and create positive employee experience that supports both performance and belonging.

What You Will Lead

Strategic partnership & trusted counsel

Serve as a trusted advisor to senior leaders and HRBPs on complex, high-impact employee matters, balancing business priorities with fairness, consistency,



and care.
Partner closely with cross-functional stakeholders, including the Global Caregiver Relations team, to align strategy, share insights, and strengthen ER practices across the organization.
Bring an external lens by applying market insights, emerging ER trends, and forward-looking problem-solving to shape more proactive people practices.

Employee relations leadership & case stewardship

Lead end-to-end grievance management with objectivity, discretion, and confidentiality.
Coach and advise managers, HRBPs, and caregivers on ER policies and sensitive matters, including performance improvement plans, disciplinary actions, and separations.
Maintain accurate case documentation and ensure timely, policy-aligned resolution in compliance with local labor laws.

People Analytics & Workforce Insights

Serve as a strategic bridge between HR Business Partners and the People Analytics COE, enabling

📌 Associate Director (Hyderabad)
🏢 Providence India
📍 Hyderabad