We are looking for IT Service Desk / L1 Support professionals with robust troubleshooting and customer service skills to join a Global IT Service Desk (GISD) team supporting global users.
? Role: IT Service Desk Analyst – L1 Support
? Experience: 2–3 Years
? Location: Noida / Pune
? Work Model: 24x7 Support | Rotational Shifts
? Joining: Immediate Joiners Only
? Key Skills Required
• Microsoft Windows troubleshooting
• Microsoft Office & Outlook
• Exchange Email Services
• VPN & Remote Access
• Active Directory
• Incident & Request Management
• ServiceNow ITSM
• Basic Networking – TCP/IP, DHCP, DNS, LAN/WAN
• Excellent communication and customer service skills
? Key Responsibilities
• Provide L1 IT support via phone, chat, tickets,



and walk-up support
• Troubleshoot laptops, desktops, operating systems, and business applications
• Handle account, password, and access-related issues
• Document incidents, troubleshooting steps, and resolutions
• Escalate complex issues to appropriate support teams
• Ensure timely follow-up and excellent customer experience
? Qualification: Bachelor’s Degree / Diploma in IT, Computer Science, Electronics, or a related field.
? Interested candidates who are immediate joiners can share their updated CV or reach out to me.

📌 IT Service Desk Analsyt- (Noida)
🏢 Andor Tech
📍 Noida