Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P; Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible,



all around the world.

Fresh vision. Real impact. Come build it with us.

Job Description

The Lead - Marketing Operations will be responsible for building a scalable reporting

and analytics framework that enables data-driven decision-making across Marketing,

Sales & Revenue Operations. This role will own Salesforce reporting, BI dashboards,

funnel analytics, operational insights, and executive reporting while driving continuous

process optimization through data, trends, and analytical recommendations.

The ideal candidate should have deep expertise in Salesforce reporting, CRM analytics,

and Business Intelligence platforms such as Tableau, Power BI, Looker, or similar. They

should possess robust SQL and analytical skills, be able to work with large datasets

from multiple systems and transform complex business requirements into executive-

ready dashboards and actionable insights.

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📌 Marketing Operations Manager (Bengaluru)
🏢 FreshWorks
📍 Bengaluru