Job Title: Host
Location: Jubilee Hills
Department: Host
Reports to: Showroom Manager
Job Summary:
As a Host, you will be the first point of contact for clients entering our jewellery showroom. Your role is to provide a warm welcome, ensure high customer satisfaction, and facilitate a seamless shopping experience. You will assist customers with inquiries, guide them through the showroom, and support the sales team in achieving sales goals.
Key Responsibilities:
Customer Reception:
Greet customers warmly as they enter the showroom.
Offer refreshments and make guests feel comfortable.
Provide information about the showroom layout, products, and services.
Customer Assistance:
Address customer inquiries and provide product knowledge.
Assist customers in selecting jewellery based on their preferences and needs.
Facilitate communication between customers and sales associates.
Sales Support:
Collaborate with sales staff to ensure smooth transitions and handoffs.
Help with the setup and presentation of jewellery displays.
Support promotional events and special sales activities.
Administrative Duties:
Maintain an organized and clean showroom environment.
Assist with inventory management and stock replenishment.
Handle customer appointments and manage the showroom calendar.
Customer Feedback:
Collect and document customer feedback to enhance service quality.
Address any concerns or complaints promptly and professionally.
Safety and Security:
Monitor showroom activities to ensure a secure and secure environment.
Report any suspicious behaviour or security concerns to the management.
Brand Marketing:
Leverage social media influence by sharing interactive stories, such as video testimonials, short clips, and photos of brides trying on jewellery.
Key deliverables include tagging customers in posts and encouraging them to tag the store, adding the store location, and editing the videos for maximum engagement.
Lead Acquisition Strategy:
Create a database of walk-in customers and conv