Company Description
As Accor we are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love, care for the world, dare to challenge the status quo
Job Description
Supervises and guides Front Desk Associates to ensure that hotel’s policies and procedures are adhered to.
Creates a positive and highly motivated working setting that promotes and develops teamwork.
Utilizes and develops communication tools and channels for the dissemination of information and workflow in the section. Conducts training of Guest Service Associates as per necessity.
Guest Loyalty
Promptly and actively obtains feedback from guest.
In all incidents,



provides management and department heads with reports and takes action to avoid repetition of any incidents, accidents, theft and complaints.
Ensures that all guests are all pre arrival preparations done for all VIP arrivals.
Ensures and provides engaging arrival and departure experience to all guests.
Ensures and enroll maximum guests to Le Club.
Achieves guest delight through friendly and proficient services at the time of arrival / departure.
Must have complete knowledge of membership levels of Le Club Accor program.
Enable decision making at guest contact point to ensure guest loyalty.
Operational Processes:
At the start of the each shift, Front Desk Executive must familiarize himself/herself with: Room Situation in the Hotel, Checks on status of room blocks and discrepancies, Front Desk follow ups on expected check ins and check outs, Reports from the end of the previous shift, Correspondence bearing the current shift, Events in the hotel.
Ensure clear

📌 Front Office Executive (New Delhi)
🏢 AccorHotel
📍 New Delhi