Company Description ASC Group is one of India’s fastest-growing consulting firms, with over three decades of experience serving clients across major cities including Noida, Delhi, Gurugram, Mumbai, Pune, Hyderabad, Bengaluru, Chennai, Kolkata, and several international locations. The firm offers more than 100 specialized services spanning Risk Advisory, Taxation, Assurance, Corporate Insolvency and Bankruptcy, M&A;, Accounting, Secretarial and Regulatory, and other key business areas. ASC Group supports a wide range of industries with tailored solutions designed to address sector-specific challenges. The organization is committed to long-term client success and positions itself as a single, trusted advisor for all critical business needs.
Role Description This is a full-time, in office Customer Support Executive role based in Guwahati. The Customer Support Executive will handle inbound and outbound customer queries via phone, email, and other channels, providing timely, accurate, and courteous responses. Responsibilities include logging and tracking issues,



coordinating with internal teams to ensure resolution, and following up with customers to confirm satisfaction. The role involves maintaining up-to-date knowledge of ASC Group’s services, guiding customers on processes and documentation, and escalating complex issues when necessary. The Customer Support Executive will also contribute to service quality by identifying recurring problems, suggesting improvements, and adhering to performance and compliance standards.
Qualifications
Strong customer service and client relationship skills, including active listening, empathy, and solution-oriented support.
Excellent verbal and written communication skills in English and relevant local languages, with clear and professional telephone and email etiquette.
Organizational and administrative capabilities, such as accurate data entry, documentation, and systematic follow-up on customer cases.
Basic technical proficiency with CR

📌 Customer Support Executive (Guwahati)
🏢 ASC GROUP
📍 Guwahati