Senior Digital Strategist & Client Success Lead
Location
Mumbai (MAHALAXMI)
Experience
8–12+ Years
Must have worked with a digital agency

About the Role
We are looking for a seasoned digital skilled who can seamlessly combine strategy, planning, consulting, and client leadership to drive business outcomes for our clients.
This role goes beyond campaign management or account servicing. The ideal candidate will be responsible for understanding client business objectives, identifying digital growth opportunities, developing integrated digital strategies, and ensuring successful execution across owned digital assets and communication channels.
The candidate should be equally comfortable discussing website transformation, digital ecosystems, customer journeys, content strategy, social media, performance marketing integration, CRM journeys, and business growth opportunities with senior client stakeholders.
The role requires a strategic thinker, a planner, a client partner, and a growth-oriented consultant who can contribute to both client success and agency growth.

Core Responsibilities




Digital Strategy & Planning
• Develop integrated digital strategies aligned with client business objectives.
• Create annual, quarterly, and campaign-based digital roadmaps.
• Evaluate and recommend digital transformation opportunities across customer touchpoints.
• Define digital growth frameworks for brand building, lead generation, customer acquisition, engagement, and retention.
• Build short-term and long-term strategic plans supported by measurable KPIs.
• Identify emerging trends, technologies, and opportunities relevant to client businesses.

Owned Digital Asset Strategy
Lead strategic planning and optimization for:
Websites
• Website audits and assessments
• Information architecture planning
• User experience recommendations
• Conversion optimization opportunities
• Content ecosystem planning
• SEO and AI search readiness
• Website redesign and transformation initiatives
Mo

📌 Senior Digital Strategist (Mumbai)
🏢 Kwebmaker Digital Agency
📍 Mumbai