Job Description

Customer & Account Management
Act as the primary Key Account Manager for assigned customers and bundle solution accounts.
Build and maintain solid customer relationships to ensure high levels of customer satisfaction and retention.
Serve as the single point of contact for customer requirements related to logistics and supply chain operations.
Coordinate with customers for EXIM documentation, Bills of Lading (BL), Invoices, shipment related corrections, transportation requirements, and information flow.
Lead Monthly Business Reviews (MBR) and Quarterly Business Reviews (QBR) with contracted customers.
Monitor, drive, and achieve agreed Service Level Agreements (SLAs) and performance metrics.
Vendor Management, Logistics & Transportation Operations, Operational Excellence
Manage end-to-end logistics operations, including transportation planning, customs clearance, truck placement, and shipment execution.
Ensure timely vehicle availability and proactive resolution of transportation challenges to avoid service failures.




Monitor all trucking requests received from customers and ensure timely quotation submissions as per agreed turnaround times.
Maintain real time visibility of shipment movements and communicate operational updates to relevant stakeholders.
Ensure smooth functioning of the transport desk and transportation operations.
Coordinate with vendors for transportation arrangements, E-Way Bill generation, empty container drop-off, and related logistics activities.
Identify, onboard, and negotiate with transporters, customs brokers, and logistics partners.
Monitor vendor performance and conduct regular reviews to ensure compliance with service standards and contractual obligations.
Drive vendor performance improvement and cost optimization initiatives.
Drive cost optimization and efficiency improvement initiatives across logistics operations.
Ensure inventory accuracy across all distribution centres (DCs).
Monitor distribution operations and ensur

📌 Senior Executive (India)
🏢 DP World
📍 India