21 Aug
|
Important Company of the Sector
|
India
21 Aug
Important Company of the Sector
India
As a Technical Success
Consultant, you will be supporting projects deploying
ServiceNow based solutions for Veracity clients
globally.
As part of the
broader project team, responsibilities will include liaising
directly with clients to identify and document their
requirements and the configuration and development of software
to meet those requirements.
Must -have
Skillsets
-
More than 4
years of working experience in production
support or managed services.
-
Well versed
with ITIL processes and ServiceNow ITSM
application.
-
Good debugging
skills.
-
Proactive
communication skills.
Key
Responsibilities
- Must have solid
knowledge on ServiceNow fundamentals, configuration &
scripting.
-
Strong
experience and understanding of ITIL and ITSM, E.g.,
Incident vs Request and Request vs
Change
-
Must be
strong in client interactions for
debugging the issues and suggesting
solutions.
-
Must work on
the enhancements as per the client
requirements.
-
Work on
assigned activity/task with other team
members in the project and own a distinct
aspect of the project
-
Take charge of
finding information sources, gathering, and interpreting
problem statement, execute analysis and present findings
to team members and stakeholders
-
Work
collaboratively with the team & project manager to
deliver assigned work on time
-
Maintain an
effective and proactive follow -up & updates with
stakeholders
-
Perform and
organise ongoing support for customers such as report
building, data quality, new integrations,
etc.
-
Configuring, developing and
testing solutions on the platform to meet business
requirements
-
Maintain high
customer satisfaction through the delivery of
high -quality, timely and thorough solutions to our
clients
-
Working with
our process owners to identify opportunities
for improvement
-
Engage with
clients to provide advice to solve problems & create
value
-
Coordinate
training & workshop
-
Collaborate
with the project team to deliver the project
efficiently
-
Educating our
users on how to use the platform
best
-
Assisting our
Business Analysts and Senior Developers and providing ad
hoc support to the Team where
required
-
Enhance
& increase ServiceNow knowledge
by doing continuous learning,
training and
certification