Job Description_Customer Support Executive Jaipur (Local Candidates Only)

Company Profile: Ubuy Technologies Pvt. Ltd. jaipur

We are a product-based International Ecommerce Company with our own eCommerce portal ubuy.com offering our services all over the world (180+ countries) with providing service in software development and designing as well. Ubuy is an online E-commerce portal that helps you in getting what you need.

Why Join Ubuy?

Ubuy offers excellent opportunities for learning, growth, and career advancement in a dynamic customer support workplace powered by AI-integrated CRM tools. You’ll gain exposure to innovative processes, global customer interactions, and continuous skill enhancement in communication and problem-solving.

As part of our evolving Customer Support team, you will work with modern, automated systems, helping deliver seamless customer experiences while building a strong professional foundation. We also provide structured appraisal cycles with complete transparency, based on performance to support your career progression.

Additional Perks:



Enjoy a vibrant work culture with celebrations for major festivals and an exciting Annual Day event for all employees.

Key Responsibilities -

● Respond to customer inquiries across multiple channels including emails, chats, calls, and social media platforms.
● Handle customer concerns, complaints, and escalations, ensuring timely and effective resolution.
● Maintain strong process and product knowledge to provide accurate information and support.
● Ensure high levels of customer satisfaction by delivering a positive and professional experience.
● Proactively follow up with customers to ensure complete issue resolution.
● Manage workload efficiently, especially during peak hours, while maintaining service quality.
● Meet defined performance metrics such as response time, resolution time, and CSAT scores.
● Collaborate with internal teams and share customer feedback for continuous improvement.
● Coor

📌 International customer support (Jaipur)
🏢 Ubuy India
📍 Jaipur