This is a remote position.
We are seeking an IT Project Coordinator with experience supporting US and European IT Field Services projects. The role involves coordinating global field engineers, managing work orders, supporting IT recruitment activities, and ensuring projects are delivered in line with client SLAs, compliance standards, and time-zone requirements.
This is a remote role based in India, requiring strong communication, documentation, and stakeholder coordination skills.

Key Responsibilities

US/EU IT Field Services Project Coordination
Coordinate IT field services projects across US and European regions (IMAC, break-fix, rollouts, site deployments)
Manage work orders and dispatch on-site field engineers and partners
Track SLA compliance, response times, and resolution timelines
Coordinate activities across multiple time zones (IST, CET, GMT, EST, PST)
Act as a primary coordination point between end clients, vendors, engineers, and internal delivery teams
Ensure timely ticket closures and accurate documentation

Resource & IT Recruitment Coordination





Support IT recruitment and resource onboarding for US/EU field services projects
Coordinate interview schedules, availability, and deployment readiness
Maintain engineer pools, skill matrices, and regional coverage trackers
Coordinate background verification, NDA, and onboarding documentation
Align engineer availability with project schedules and regional demand

Client Communication & Reporting

Prepare and share daily/weekly project status reports for US/EU clients
Participate in client calls and operational reviews as required
Escalate risks, SLA breaches, or resource gaps proactively
Maintain audit-ready documentation and compliance records

Required Skills & Experience

Minimum 1 year of experience in:

IT Project Coordination (Field Services / Support Operations) OR
IT Recruitment / Resource Management for global projects
Hands-on exposure to US/EU field services delivery models
Robust understanding

📌 Project Coordinator (India)
🏢 Preferable - Crafting Careers
📍 India