E-Commerce Sales Associate
Location: Gurugram | Experience: 1+ year preferred

About the Role

We are looking for a proactive E-Commerce Sales Associate to handle end-to-end pre-purchase customer interactions and convert customer queries into sales. The role will involve guiding customers on size, fit, products, styling and recommendations, along with active follow-up on abandoned carts and potential customers.

Key Responsibilities

* Handle pre-purchase customer queries through WhatsApp, calls, chat and other channels.
* Understand customer requirements and recommend the right product, size, fit and style
* Help customers choose products based on their body type, requirements, occasion and preferences.
* Provide clear guidance on product features, usage, fit, fabric, sizing and benefits.
* Conduct abandoned cart calls and follow up with customers to understand objections and convert carts into orders.
* Follow up with interested customers who have shown purchase intent but have not completed the order.
* Identify customer concerns such as price, size confusion, product suitability,



delivery or product selection and resolve them effectively.
* Cross-sell and recommend relevant complementary products wherever appropriate.
* Maintain accurate records of calls, customer requirements, follow-ups and conversions.
* Coordinate with the CS, sales, marketing and operations teams to ensure a smooth customer journey.
* Proactively identify recurring customer questions and feedback and share insights with the team.
* Meet defined conversion, calling, follow-up and sales targets.

What We're Looking For

* 1+ year of experience in e-commerce sales, customer support, telesales or inside sales preferred.
* Excellent communication and convincing skills.
* Strong ability to understand customer needs and recommend the right product.
* Comfortable handling sales calls and follow-ups.
* Customer-first approach with a strong focus on conversion.
* Positive understanding of WhatsApp, calli

📌 E-Commerce Sales Associate (Gurugram)
🏢 Shapercult
📍 Gurugram