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????????: Bangalore (In-Office/ Hybrid)
??????????: 2–3 Years
????????: FMCG / FoodTech / D2C / F&B;
????????: Customer Experience
????????? ??: Quality & Compliance Head

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At Lo Foods, we're on a mission to make functional food accessible to over 100 million Indian households. As India's largest and fastest-growing functional food company — and among the Top 2 health-focused cloud kitchens — we're transforming the way people eat: healthier, more enjoyable, and more sustainable.
We're the parent of Lo Foods, Protein Chef, DiabeSmart and Lo Low Carb & Keto Foods —— available across quick commerce, e-commerce, cloud kitchens, and D2C. Backed by Rainmatter (Zerodha) and scaling fast, we're building the infrastructure behind India's next great food company.

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Every customer who reaches out to us — whether it's a Protein enthusiast on Blinkit, a first-time buyer on Amazon, or someone who just had a meal on Swiggy — deserves a quick, empathetic, and intelligent response.



This role owns that experience end to end. You won't just be answering tickets. You'll be the connective tissue between our customers and our internal teams — quality, production, NPD, and business — and you'll actively build and improve the systems that make customer delight scalable.

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◦ Own and resolve customer queries across all touchpoints — Website/D2C, Amazon, Blinkit, Zepto, Instamart, Swiggy, Zomato, and social media channels (Instagram, WhatsApp, email)
◦ Ensure zero-backlog: every query acknowledged, tracked, and closed within SLA

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◦ Be the driver — not just a user — of CX automation tools (chatbots, helpdesk platforms, auto-routing workflows)
◦ Continuously identify gaps in the current system, propose enhancements, and implement them with the tech team
◦ Build and maintain SOPs, response templates, and escalation playbooks

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◦ Escalate a

📌 Customer Experience Executive – FoodTech (Bengaluru)
🏢 Protein Chef (Lo Foods)
📍 Bengaluru