Position: Regional Director Delivery
Location: Mumbai, Bangalore , Gurgaon
Experience: 10 to 15 years

ABOUT GREYLABS AI

GreyLabs AI is building India's leading Agentic Voice AI platform for the BFSI
ecosystem. We partner with banks, NBFCs, fintechs, and insurance companies to
automate customer interactions through AI-powered voice agents while delivering
measurable business outcomes.

As we continue to scale, we are looking for a Regional Director – Program
Management / Delivery to lead our delivery organization, manage strategic
enterprise accounts, and build high-performing program management teams.

ROLE OVERVIEW

This is a leadership role for someone who thrives in a quick-moving SaaS
environment and enjoys owning enterprise customer success from project kickoff
to successful deployment and scale.

You will be responsible for leading multiple AI implementation programs,
managing a team of Program Managers, driving executive stakeholder
relationships, ensuring timely delivery, and acting as the bridge between
customers and internal product and engineering teams.





This role requires equal strengths in client management, people leadership,
execution excellence, and problem-solving.

KEY RESPONSIBILITIES

PROGRAM DELIVERY LEADERSHIP

* Own the successful delivery of multiple enterprise AI implementation programs
across the region.

* Drive end-to-end project execution from discovery, solution design,
implementation, UAT, go-live, adoption, and hypercare.

* Ensure projects are delivered on time, within scope, and with exceptional
customer experience.

CUSTOMER & EXECUTIVE STAKEHOLDER MANAGEMENT

* Build trusted relationships with CXOs and senior business stakeholders across
BFSI clients.

* Lead executive reviews, steering committee meetings, and strategic governance
discussions.

* Manage escalations proactively and ensure customer satisfaction throughout
the engagement lifecycle.

TEAM LEADERSHIP

* Lead, mentor, and scale a team of Program Managers.

* Define de

📌 Regional Director (Bengaluru)
🏢 GreyLabs AI
📍 Bengaluru