Major Incident Management
Contract
Hyderabad
Face to face interview (25 Aug)

Must have:
• Strong experience in Major Incident Management (P1/P2 incidents) within a 24x7 enterprise support workplace.
• Hands-on experience in leading Major Incident bridges, driving service restoration, and coordinating cross-functional technical teams.
• Good understanding of ITIL Incident, Problem, Change, and Service Level Management processes.
• Experience with ServiceNow or other ITSM tools for incident tracking, communications, escalations, and reporting.
• Strong stakeholder management and communication skills, including executive-level updates during critical incidents.
• Proven experience in technical and management escalation handling, vendor coordination, and multi-team collaboration.
• Experience conducting Post Incident Reviews (PIR), Root Cause Analysis (RCA), and driving corrective actions.
• Strong analytical and decision-making skills with the ability to perform under pressure and manage business-critical outages.
• ITIL Foundation / ITIL v4 certification preferred.

📌 Major Incident Management || Contract || Hyderabad || Face to face interview
🏢 AceStack
📍 Hyderabad