About 1Lattice

Role Mission & Role Objective

-

Own end-to-end operations execution across projects and panels with a focus on quality, scalability, and client impact.

-

Build and scale panel and ground operations while ensuring data integrity, cost efficiency, and operational excellence.

-

Act as a strategic partner to business and research teams to enable seamless delivery and repeat business.

-

Lead and scale panel & field operations comparable to large research environments (Kantar, Nielsen, Ipsos, etc.).

-

Ensure strong respondent recruitment, validation, engagement, and attrition control.

-

Establish field controls, quality standards, and scalable operating models.

Key Responsibilities

Operations Leadership

-

Own end-to-end project and panel operations from commissioning to closure.

-

Drive operational strategy, execution excellence, and continuous improvement.

-

Build and mentor high-performing operations teams and vendor ecosystems.

Panel & Ground Operations

-

Lead panel operations including recruitment, validation, engagement, refresh, and retention.

-

Ensure panel representativeness aligned with sampling and demographic frameworks.

-

Scale on-ground field teams and vendors across regions and cohorts. Define and enforce SOPs for onboarding, refresh, and replacement cycles.

-

Manage end-to-end B2C panel operations, including recruitment, validation, engagement, and attrition management

Quality & Compliance

-

Ensure quality controls, respondent validation, fraud prevention, and data integrity across operations. Implement QC frameworks, audits, and escalation mechanisms. Maintain compliance with client, industry, and data privacy standards.





Vendor & Commercial Management

-

Own vendor strategy, commercials, and cost optimization. Negotiate and monitor SLAs, KPIs, and performance governance. Build long-term strategic vendor partnerships.

Operations Metrics & Reporting

-

Define and track core operational KPIs (recruitment cost, attrition, response rates, rejection rates).

-

Drive dashboarding and leadership reporting for decision-making. Identify risks and corrective actions proactively.

Cross-Functional Leadership

-

Partner with Research, Client Servicing, Technology, and Finance teams. Enable feasibility, costing, timelines, and delivery commitments.

-

Align operations with client and business priorities.

Process, Automation & Scale

-

Drive process standardization, automation, and scalability.Support expansion into recent geographies and respondent cohorts.

-

Implement system-led workflows and CRM enablement.

Candidate Profile

Must-Have Experience

-

10–15+ years in market research operations, panel management, or field operations

-

Deep understanding of panel recruitment, sampling, ground ops, and research execution models.

-

Strong operations leadership and execution mindset. Excellent stakeholder, vendor, and people management capability.

-

Data-driven decision making with business orientation.

-

Ability to manage scale, complexity, and multiple timelines.

-

Comfort operating in fast-paced, high-ownership environments.

Preferred (Good to Have)

-

Experience with large-scale or niche panels (urban, rural, B2C, specialty cohorts).

-

Exposure to digital + ground recruitment models. Familiarity with panel platforms, CRMs, and automation tools.

📌 Senior Manager Research & Survey Panel Operations (Gurugram)
🏢 Important Group
📍 Gurugram