Job Title:
Team Leader, Operations
Job Description
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities:
- Apply knowledge of regulatory requirements and industry best practices in the execution of EDD and ODD processes for the US markets.
- Leverage expertise in managing complex KYC cases related to HRC and PEP customers, identifying and mitigating associated risks.
- Utilize analytical and investigative skills to assess financial statements, transactions, and customer profiles, ensuring compliance with KYC, Anti-Money Laundering (AML), and Counter-Terrorism Financing (CTF) regulations.
- Proficiently use KYC tools, platforms, and software to manage EDD and ODD cases efficiently.
- Ensure compliance with local EU regulations and international KYC standards.
- Foster a collaborative team workplace,



offering support and guidance to junior and experienced team members, while contributing to the ongoing improvement of KYC processes.
- Maintain a customer-centric approach, balancing the need for compliance with providing a seamless, user-friendly experience.
- Adapt to a fast-paced, evolving regulatory landscape, staying abreast of changes in the organization's priorities and incorporating new methodologies and technologies into the KYC workflow.

Key skills & knowledge:
- Hands-on and 6+ years experience in KYC, specifically in Enhanced Due Diligence (EDD) and Ongoing Due Diligence (ODD).
- Prior experience in finance or banking, ideally with exposure to the European market with a minimum experience of 2 years.
- Proven ability to manage complex KYC cases and make informed decisions efficiently.
- Strong knowledge of US banking regulations and KYC requirements.
- Proactive, detail-oriented, and

📌 Team Leader, Operations (Bengaluru)
🏢 Concentrix
📍 Bengaluru