- Perform as the first level of technical support in triage and resolution of issues.
- Provide product support to internal teams by cascading product features.
- Support the customer support team with the provisioning of system accesses for both external and internal users.
- Develop and maintain the product support framework and documentation.
- Provide regular reports and insights of issues raised as feedback to the product team for product development.

- 2+ years of Product Support/Analyst or equivalent experience.
- E-commerce or Logistics experience is a plus.
- Disciplined and self-motivated to ensure that issues are resolved in a timely manner.
- Strong communication skills to articulate issues in a explicit and concise manner.
- Detail-oriented to effectively identify issues and causes.




- Knowledge or familiarity with Excel, SQL, and REST API

- Annual Performance Bonus

- 25 days of personal time off.

- HMO.

- Macbook.

- Personal annual learning and development budget.

- Hybrid set up, 2 days in office [Makati], 3 days WFH.

We believe diversity and representation are key to creating not only a great product but also an amazing customer and employee experience. Fostering this starts with hiring -- therefore we do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or any other aspect that makes you, you.

📌 Product Support Engineer [India] (Bengaluru)
🏢 Recognized
📍 Bengaluru