This role is for one of the Weekday's clients

Salary range: Rs 800000 - Rs 1000000 (ie INR 8 - 10 LPA)

Min Experience: 2 years

Location: Remote (India), Pune

JobType: full-time

Cloud Support Engineers are responsible for providing technical support for a set of company products. This role involves resolving customer issues, contributing to the growth of the Strategy Community, and continuously expanding product knowledge to deliver top-notch service. The ideal candidate is passionate about technology, thrives in challenging situations, and possesses a strong desire to help others.

Responsibilities

- Deliver specialized technical assistance for the company’s Business Intelligence product range, Cloud platform, and associated technologies.
- Build and maintain strong relationships with customers and partners through consistent, high-quality interactions during project development and the upkeep of production systems.
- Identify and resolve complex or urgent technical issues reported by customers utilizing the company's product suite.
- Work collaboratively and communicate clearly with colleagues, as well as internal application and software development teams.
- Effectively prioritize and relay product defects and enhancement requests to development teams.




- Enhance the company’s knowledge base by producing customer-oriented documentation for technical solutions and supplementary product documentation.

Qualifications

- Bachelor’s degree in a technical discipline (such as Engineering, Physics, Mathematics, or Computer Science).
- At least 2 years of experience in IT customer support or technical support roles.
- Solid analytical and troubleshooting abilities.
- Proven ability to manage time effectively by prioritizing workloads, multitasking, meeting deadlines, and handling competing demands under pressure.
- Excellent verbal and written communication skills in English.
- Basic understanding of Windows and Linux system administration.
- Familiarity with one or more of the following technologies: Python, REST API, Java, SQL, HTML, or XML/XSL.
- Possession of Cloud Certifications (e.g., AWS, Azure, Google Cloud).

Benefits

- Possibility to work remotely.
- Join a team of intelligent, creative professionals engaged in dynamic projects utilizing cutting-edge technologies.
- A company culture that encourages curiosity, innovation, and the relentless pursuit of excellence.
- Your contributions will be acknowledged and valued.
- Access to internal development programs for ongoing personal and professional advancement.

Required Skills

Customer Service | Troubleshooting | Analytics | Business Intelligence | Cloud Platforms | Windows | Linux | SQL | Python | REST API

📌 Cloud Support Engineer I (Pune)
🏢 Nameless
📍 Pune