21 Aug
|
Recognized
|
Patna
Job Title: - Quality Analyst (Back -Office) - Shiv am Stock Broking Limited Role Overview:
About Shiv am Stock Broking Limited: Shiv am Stock Broking Company is an Authorized Regional Business Partner of Mire Asset Sharekhan.
Position: - Calls & Compliance Auditor Location: -Patna Bihar
Key Responsibilities:
Call Monitoring: Listen to recorded
calls and evaluate performance
Complaint Analysis: Review of how
customer complaints are handled and resolved
Quality Scoring: Rate interactions
based on predefined criteria (tone, accuracy, resolution, etc.)
Feedback & Coaching: Provide
feedback to customer service for improvement
Compliance Checks:
Ensure employees follow legal and company guidelines
Reporting: Prepare audit reports and
highlight trends or recurring issues
Requirements
Required Skills:
Strong attention to detail
Positive communication and listening
skills
Analytical thinking
Knowledge of QA (Quality Assurance)
processes
Familiarity with CRM or call -center
tools
Educational Qualification:
Minimum: - Graduate or above
Experience: - More than 1 year of experience in a similar role