21 Aug
|
Recognized
|
Jikthan
21 Aug
Recognized
Jikthan
1. Order Tracking and Monitoring
- Ensure
all orders are tracked accurately from order confirmation to delivery.
- Monitor
the status and movement of each job in the production process.
- Maintain
up -to -date records of job timelines and progress.
- Monitor
the accuracy of the task performed using spot audits every day.
2. Timeliness and Follow -Up
- Identify
and track pending jobs and their time delays.
- Remind
and follow up with doers for delayed jobs.
- Ensure
timely resolution of support tickets in coordination with problem solvers.
- Use
O2D, PMS, dashboards for tracking. In case systems are down, perform
manual tracking.
3. System Monitoring and Compliance
- Regularly
monitor FMS, Checklists, PMS, Purchase FMS, and IMS for compliance and
updates.
- Ensure
full kitting processes are followed with the help of DEO.
- Audit
systems to ensure accuracy and completeness of data.
4. Bottleneck Identification and Resolution
- Identify
bottlenecks in the production process and communicate them to management.
- Follow
up on identified issues to ensure they are resolved promptly.
- Maintain
support tickets and coordinate resolution efforts.
5. Target vs. Actual Production Tracking
- Track
the 12 -week plan and the daily output.
- Present
the challenges to MD in real time (on the same day).
6. Communication and Coordination
- Act
as a communication bridge between sales and production departments.
- Provide
status updates and delivery dates to CRMs and other stakeholders.
- Ensure
that all relevant parties are informed of job statuses and any issues.
7. Support Ticket Management
- Maintain
and monitor the support ticket system.
- Ensure
timely and effective resolution of issues raised through support tickets.
Coordinate with relevant problem solvers to
resolve problems efficiently.
Requirements
- Track
all the orders in the company and know each job and its movement in the
organization.
- Track
pending jobs and their time delays.
- Be
majorly accountable for on -time delivery by tracking delivery dates
and monitoring progress.
- Function
as an auditor, not a data collector.
- Audit
and follow up on all processes and tasks.
- Check
if all data is collected and correct.
- Track
each step, identify where work is stuck or deviated, and escalate
appropriately.
- Politely
remind and communicate targets to relevant personnel.
- Work
one level above the DOER (if DOER is an operator, contact their
supervisor; if DOER is an officer, contact them directly).
- In
case of problems, identify who can solve them, raise a Help Ticket
(H.T.), assign it to the concerned person, and follow up until
resolved.
- Take
confirmation from the DOER once the issue is resolved.
- Any
corrective action in planning can only be taken by the planner.