Job Description

- Handle customer enquiries and sales through phone calls, WhatsApp, Instagram, Facebook and other social media channels.

- Understand customer needs, provide product information and recommend suitable products.

- Follow up on enquiries and actively convert potential leads into confirmed orders.

- Assist customers with order placement, payment, delivery, order status and after-sales support.

- Deliver excellent customer service while achieving assigned sales and conversion targets.

Requirements

- 1–5 years of experience in customer service, telesales, inside sales, retail or e-commerce sales.

- Excellent spoken and written English and Tamil; additional languages are an advantage.

- Solid communication, customer handling, persuasion and sales conversion skills.

- Experience using WhatsApp Business, Instagram, Facebook and other social media platforms for customer interactions.

- Comfortable handling voice calls and multiple chats simultaneously, with good follow-up and basic computer skills.

📌 Sales and Support Executive - Social/Voice/Non Voice Sholinganallur (Semmanjeri)
🏢 Arun Prasad
📍 Semmanjeri