Position:

Travel Agency Manager

Job Summary

The Travel Agency Manager is responsible for overseeing the daily operations of the travel agency, ensuring excellent customer service, achieving sales targets, managing staff, developing travel packages, and maintaining robust relationships with suppliers and clients.

Key Responsibilities

Manage the day-to-day operations of the travel agency.

Lead, train, and supervise the reservations and sales team.

Develop and promote domestic and international tour packages.

Handle customer inquiries, quotations, bookings, and complaints professionally.

Coordinate with hotels, airlines, transport providers, DMCs, and other travel partners.

Negotiate contracts and secure competitive rates from suppliers.

Monitor booking confirmations, payments, invoicing, and documentation.

Ensure all travel arrangements are completed accurately and on time.

Achieve monthly and annual sales and revenue targets.

Prepare operational and financial reports for management.

Maintain relationships with corporate clients, B2B agents, and repeat customers.

Plan marketing campaigns, social media promotions, and seasonal offers.

Ensure compliance with company policies and travel regulations.

Identify new business opportunities and expand the company’s customer base.

Required Qualifications

Bachelor’s degree in Travel & Tourism, Hospitality, Business Administration, or a related field.

Minimum 3–5 years of experience in the travel and tourism industry.

Experience managing domestic and international tour operations.

Strong knowledge of airline ticketing, hotel reservations, visa procedures, and travel documentation.

Required Skills

Leadership and team management

Sales and business development

Customer relationship management





Excellent communication and negotiation skills

Problem-solving and decision-making

Knowledge of GDS systems (Amadeus, Galileo, Sabre) is an advantage

Proficiency in Microsoft Office and travel management software

Time management and multitasking

Budgeting and financial planning

Key Performance Indicators (KPIs)

Monthly sales achievement

Customer satisfaction rating

Booking accuracy

Supplier relationship management

Team productivity

Customer retention and repeat business

Profitability of tour packages

Preferred Industry Experience

Destination Management Company (DMC)

Tour Operator

Travel Agency

Corporate Travel Management

Hospitality & Tourism

Salary

Negotiable based on experience, qualifications, and performance.

WE ARE HIRING

Female Travel Executive

Company: Chilanka Hospitality

Location: Kaloor, Ernakulam

We are looking for a dynamic and experienced Female Travel Executive to join our growing team.

Requirements:

* Minimum 2 years of experience in the travel and tourism industry

* Good knowledge of Kerala and domestic/international tour packages

* Experience in hotel bookings, itinerary preparation, and customer handling

* Strong communication skills in English and Malayalam (Hindi is an added advantage)

* Knowledge of travel software and MS Office

* Ability to work independently and achieve sales targets

Responsibilities:

* Handle travel inquiries and bookings

* Prepare customized tour itineraries and quotations

* Coordinate with hotels, transport providers, and vendors

* Maintain excellent customer relationships

* Follow up with leads and convert inquiries into bookings

What We Offer:

* Attractive salary based on experience

* Performance incentives

* Friendly and professional work environme

Reporting To

Managing Director / General Manager

📌 MANAGER- TRAVELS (Kaloor)
🏢 CHILANKA TOURS&TRAVELS
📍 Kaloor