We are seeking a seasoned professional to lead the end-to-end onboarding process for new client employees within the Human Resource Outsourcing (HRO) environment. The role demands a robust customer-centric approach, ensuring seamless integration into client systems while enhancing employee experience and long-term satisfaction.
Key Responsibilities
- Oversee and manage the complete onboarding lifecycle for new client employees within HRO operations.
- Ensure smooth system integration and process alignment with client goals and organizational standards.
- Drive employee engagement initiatives to promote satisfaction and retention throughout the onboarding journey.
- Collaborate with client stakeholders and internal teams to ensure timely, accurate, and compliant onboarding execution.
- Manage and mentor a large team (35+ members), ensuring high performance, accountability, and operational excellence.
- Utilize HRIS platforms such as ADP, Workday, or BambooHR for data management and workflow optimization.
- Leverage advanced Excel and reporting skills to monitor key onboarding metrics and identify process improvements.
- Act as a client-facing liaison, providing consistent communication, updates, and resolution of onboarding-related issues.
- Lead implementation and transition projects for new clients with a focus on scalability and quality.
Requirements
- Minimum 10 years of experience in HRO/HR services or related functions.
- At least 5 years in a managerial or leadership role overseeing onboarding or implementation operations.
- Proven experience managing large teams (35+ people) in a client-service-oriented environment.
- Strong technical proficiency with HRIS tools (ADP, Workday, BambooHR) and advanced Excel.
- Excellent project management, communication, relationship-building, and problem-solving skills.
- Willingness to work onsite, 5 days a week, during night shifts (between 6 PM IST – 5 AM IST).