As a Sinhalese Customer Support Executive, your primary responsibility will be to deliver outstanding customer support to Sinhalese-speaking customers. This includes handling customer queries, troubleshooting issues, and providing effective solutions in a timely and professional manner across multiple channels such as phone, email, live chat, and social media.

Key Responsibilities:
- Customer Interaction: Handle customer inquiries, complaints, and feedback in Sinhala via phone, email, live chat, and social media, ensuring clear and effective communication.
- Issue Resolution: Resolve customer issues by providing appropriate solutions or escalating complex cases to the relevant departments, maintaining high levels of customer satisfaction.
- Product Knowledge: Keep up to date with the companyâs products, services, and policies to ensure you provide accurate information to customers.
- Record Keeping: Accurately log customer interactions and track resolutions in the customer relationship management (CRM) system.
- Follow-Up:



Perform follow-up tasks to ensure customer satisfaction and inform customers of the status of their issues or requests.
- Collaboration: Work closely with the technical support, sales, and product teams to ensure customers receive the best service and support possible.
- Quality Assurance: Ensure every interaction with customers reflects the companyâs high standards of professionalism and service quality.
- Feedback and Improvement: Collect feedback from customers to identify areas for improvement in service and communicate these insights to the relevant teams for process optimization.

Requirements
- Fluency in Sinhalese (both written and spoken) is essential; proficiency in English is also required.
- Customer Support Experience: Minimum of 1-2 years in a customer service role, preferably in a call center, help desk, or customer-facing workplace.
- Excellent Communication Skills: Strong verbal and written communication skills in Sinhala, with

📌 Sinhalese Customer Support Executive (Chennai)
🏢 Integrated Language Solutions
📍 Chennai