· Participate in the requirement gathering sessions with the customer.

· Design, development and unit testing of IVR application.

· Deployment of Application in customer environment.

· Provide assistance during system integration testing, user acceptance testing and roll out of the solution.

· Provide QA during UAT and other testing cycles

· Provide analysis and support to help resolve issues discovered in production systems.

Desired Candidate profile

· 1-3 years’ Experience with Avaya Platform – Voice/Experience Portal, Dialog/Orchestration Designer

· Hands-on experience building self-service speech recognition IVR systems in an open architecture, including VXML, CCXML, web SOA, Nuance, using Avaya Dialog/Orchestration Designer.

· Need Java/J2EE expertise having knowledge of IDE like Eclipse.

· Must be having basic working knowledge of Contact Center components like Switches, IVR Server, App Server, CTI Server, and Database Server.

· Candidate must possess Positive communication skills

📌 IVR Developer (Mumbai)
🏢 Important Group
📍 Mumbai