21 Aug
|
Nameless
|
Mumbai
Title: International Voice Process Representative
Location: Vikhroli, Mumbai (Work From Office)
Job Type: Full -Time
Industry: BPO / Customer Support / International Voice Process
Summary:
We are seeking International Voice Process Representatives for a top multinational company in Mumbai. This is a great opportunity for candidates looking to build a career in a global, fast -paced BPO environment. The role involves handling international voice interactions, delivering high -quality customer support, and working in night shifts with pick -and -drop cab facilities provided. High -performing candidates may be absorbed into the client payroll based on performance and business requirements.
Key Responsibilities:
- Handle inbound and outbound voice calls with international customers
- Provide accurate, professional, and timely responses to customer queries
- Maintain strong customer relationships with a customer -oriented approach
- Ensure high service quality and customer satisfaction
- Adhere to defined process guidelines and performance standards
- Work in a 5 -day rotational work schedule
Requirements
Experience:
- 0.7 to 5 years of experience in the voice domain
Education:
- Graduate (mandatory)
Language Requirement:
- Excellent verbal and written communication skills in English
Other Requirements:
- Strong interpersonal and customer -handling skills
- Willingness to work in night shifts
- Immediate joiners required
- Ability to work in a fast -paced BPO workplace
- Potential for absorption into client payroll based on performance and business needs